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return and repair policy

Returns

If for any reason you re unhappy with your purchase we gladly offer a 14 day refund on all purchases.

All goods must be returned in unworn original condition, with original packaging and swing tags attached. You are required to provide proof of purchase from our online store (invoice, shipping confirmation or bank statement)

Unfortunately we are unable to offer free shipping on your returned goods and we request that you send them back to us by registered post as we cannot be held responsible for lost items.

Repairs

If you wish to return a faulty or damaged product we will gladly repair or replace the faulty item provided it in accordance with the the following.

That the item has been purchased within the past six months and you provide proof of purchase being either an invoice, banks statement or email confirmation of shipping.

You must return the item via registered post at your expense to thurstonandlovey head office:
PO BOX 3451
Norwood
South Australia 5067

Please note only purchases bought through our online store can processed this way.

Please see your stockist where your original purchase was made if your product is in need of repair.

Privacy Policy

T&L takes its customers privacy very seriously, we will not share, sell, trade or disclose your information to any other party at any time. The information you provide about yourself or someone else when placing an order is only used to complete delivery and if you would like to us to keep you informed of T&L's new products and promotions.

Security

To collect payment we use the highly secure PayPal system, meaning you can pay using you PayPal account , Credit or Debit card.
As the transaction is fully managed by PayPal you can be confident your financial details are secure.